Terms of Service
Last updated: April 2026
01Acceptance of Terms
By accessing or using Contaibo services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
02Service Usage
You agree to use our services only for lawful purposes. Prohibited activities include:
- Hosting illegal content or conducting illegal activities
- Distributing malware, viruses, or harmful code
- Engaging in network abuse or DDoS attacks
- Spamming or unauthorized mass mailing
- Mining cryptocurrency without prior approval
- Infringing on intellectual property rights
Violation of these terms may result in immediate suspension or termination of your account.
03Payment Terms
Services are billed according to your selected plan (monthly or annual). Key payment terms:
- Payment is due at the beginning of each billing cycle
- All fees are non-refundable unless otherwise stated
- Failed payments may result in service suspension
- Prices may change with 30 days notice
- Annual plans receive a 5% discount
04Service Level Agreement
We guarantee 99.9% uptime for all services.
SLA credit schedule for monthly downtime:
- < 99.9% uptime10% credit
- < 99.0% uptime25% credit
- < 95.0% uptime50% credit
Scheduled maintenance windows and customer-caused issues are excluded from SLA calculations.
05Data and Backups
While we provide automated backup services, you are ultimately responsible for maintaining your own backups. We are not liable for data loss due to:
- Customer actions or misconfigurations
- Third-party attacks or security breaches
- Force majeure events
06Limitation of Liability
Our liability is limited to the amount paid for services in the preceding 12 months. We are not liable for indirect, incidental, special, or consequential damages.
07Contact
For questions about these terms or our services, contact us at:
[email protected]