Terms of Service

Last updated: April 2026

01Acceptance of Terms

By accessing or using Contaibo services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

02Service Usage

You agree to use our services only for lawful purposes. Prohibited activities include:

  • Hosting illegal content or conducting illegal activities
  • Distributing malware, viruses, or harmful code
  • Engaging in network abuse or DDoS attacks
  • Spamming or unauthorized mass mailing
  • Mining cryptocurrency without prior approval
  • Infringing on intellectual property rights

Violation of these terms may result in immediate suspension or termination of your account.

03Payment Terms

Services are billed according to your selected plan (monthly or annual). Key payment terms:

  • Payment is due at the beginning of each billing cycle
  • All fees are non-refundable unless otherwise stated
  • Failed payments may result in service suspension
  • Prices may change with 30 days notice
  • Annual plans receive a 5% discount

04Service Level Agreement

We guarantee 99.9% uptime for all services.

SLA credit schedule for monthly downtime:

  • < 99.9% uptime10% credit
  • < 99.0% uptime25% credit
  • < 95.0% uptime50% credit

Scheduled maintenance windows and customer-caused issues are excluded from SLA calculations.

05Data and Backups

While we provide automated backup services, you are ultimately responsible for maintaining your own backups. We are not liable for data loss due to:

  • Customer actions or misconfigurations
  • Third-party attacks or security breaches
  • Force majeure events

06Limitation of Liability

Our liability is limited to the amount paid for services in the preceding 12 months. We are not liable for indirect, incidental, special, or consequential damages.

07Contact

For questions about these terms or our services, contact us at:

[email protected]